Terms of services

The Sale is subject to Chandigarh Jurisdiction for redressal of any dispute. Terms and Conditions for Sale shall be governed by Indian law only.

Once the order is dispatched, no cancellation is allowed

 

Return

Any claims for misprinted/damaged/defective items must be submitted within 10 days of delivery. For replacements and refunds, send us unboxing videos and pictures of the product showing the defects along with the original packaging images. Our team will review the request for return in case of any defective item and shall take action accordingly.

Refund 

Once the Product is received to the company successfully, The Urban Walks will process the refund to your source account.

 

Cancellation Policy

Please note an order can only be canceled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.

Shipping & Delivery Policies -

The Urban Walks ships its products to all parts of India. Orders placed will be shipped within 2-3 days. We ship on all days except Sunday and National Holidays.

For all areas serviced by reputed couriers, the delivery time would be within 5 to 10 business days of shipping (business days exclude Sundays and other holidays). For other areas the products may take 1-2 weeks depending on location. At times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which The Urban Walks is not liable and would request its users to cooperate as The Urban Walks continuously tries to nought such instances. Also, The Urban Walks reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to your source account.